Job Description

Job Scope:

The Senior Fashion Advisor is responsible in contributing to the store sales by providing a remarkable and memorable service to all clients and maintain merchandising standards.

If you think you are the right match for the following opportunity, apply after reading the complete description.

Main Duties & Responsibilities

Customer Service

• Promote high customer service standards throughout the shopping experience
• Attend to customer needs
• Actively seek inputs from customers and efficiently address complaints to reinforce service standards
• Gather information and organize records on customer preferences and buying behavior and provide proper feedback and tendencies.
• Update clients on upcoming events
• Provide support in VIP events and ensure proper follow up with clients as needed
• Inform clients about policies policies and procedures to ensure transparency; including and not limited to refund and exchange policies

Sales & POS

• Meet and maximize cross selling & up selling sales targets
• Adhere to the standards of operations
• Support the manager in achieving the Boutique's goal
• Ensure security procedures for merchandise are observed at all stages in the sales process
• Ensure a proper replenishment of merchandise, display and visual merchandising standards to maintain the brand's image
• Process accurately and efficiently cash register operations from opening to close and protect company assets
• Support in efficient cost allocation by optimally using Boutique products and not exceeding availability

Position Requirements

• Education Background: High School Diploma or equivalent.
• Five to eight years of experience in the high-end retail fashion industry
• Keyholder experience. xhyhwjd
• Bridal and evening wear background a must.
• Team oriented, strong work ethic, high energy level
• Strong communication and negotiation skills
• High customer centricity
• Team oriented with proper conflict management skills

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