Job Description

Benefits Call Center Representative

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

As a Benefits Call Center Representative, you will support customers by answering inbound calls related to defined benefit pension plans and retirement programs. You will assist callers with questions regarding pension eligibility, benefit calculations, retirement estimates, payment options, required documentation, and other pension-related inquiries.

This role requires strong customer service and communication skills, attention to detail, and the ability to accurately process information while managing a steady call volume. Candidates should be comfortable working independently in a fast-paced call center environment and handling detailed retirement-related information.

Key duties include:

• Answer inbound calls from customers regarding defined benefit pension and retirement plans
• Assist callers with questions regarding pension eligibility, benefit calculations, retirement estimates, and payment options
• Review and explain required documentation and next steps
• Research customer inquiries and provide accurate information based on established guidelines
• Navigate multiple systems while assisting customers and documenting interactions
• Process transactions and requests accurately according to established procedures
• Maintain a professional and customer-focused approach throughout each interaction
• Meet established productivity, quality, and accuracy expectations

Requirements include:

• Previous customer service and call center experience
• Experience working in a high-volume call center environment preferred
• Experience supporting defined benefit pension plans and/or retirement programs preferred
• Knowledge of retirement eligibility, benefit calculations, and pension-related inquiries
• Strong communication and active listening skills
• Strong problem-solving skills and attention to detail
• Ability to follow established guidelines and process transactions accurately
• Ability to navigate multiple computer systems and tools efficiently
• Ability to multitask while maintaining accuracy and quality
• Ability to work independently and remain productive
• High school diploma or GED
• Ability to pass required background screening and/or drug test

Work-from-home requirements include:

• Must pass an internet speed test (download equal to or greater than 25, upload equal to or greater than 5, Ping ms equal to or less than 175)
• Must have the ability to connect with an ethernet cable to a modem/router

Due to varying state and local minimum wage laws, we are currently only able to hire candidates residing in states where our compensation structure complies with applicable wage regulations. As a result, we may be unable to consider applicants from certain states or municipalities at this time.

We are currently NOT hiring in the following geographies, including but not limited to:

• States: AK, AZ, CA, CT, CO, HI, IL, MA, MD, ME, MO, MT, NE, NJ, NY, RI, OR, VT, WA.
• Metro Areas: Minneapolis - MN, Washington, DC, Denver - CO, Boulder - CO, Edgewater - CO, Flagstaff - AZ.

What you get:

• Full-time employment
• Paid virtual training
• Health benefits for you and your family, including medical, dental, and vision, starting on day 1
• Paid time off (PTO)
• No weekend shifts

Additional information:

• Training schedule is Monday Friday | 9:30 AM 6:00 PM
• After training, the regular schedule is Monday Friday | 11:30 AM 8:00 PM
• Candidates must be able to commit to the later production schedule following training

Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is $32,760 - $40,950.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

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